DME's can harness the power of S3's suite of tools to manage resupply with in-house staff! In our software as a service model, take advantage of our patient management software, app, email campaigns, and web portal. This is a great model for companies with less than 1,500 patients.
100% live managed patient outreach. S3 uses a blend of live call, email, text, app, and web portal to engage patients. 45-50% order rates. $175+ order values.
Interactive Voice Response (IVR) has made its way into S3's playbook. DME's get the cost point savings of IVR plus can take advantage of our patient management software, app, email campaigns, and web portal.
CSR level staffing can be tough, and scalability is critical. To help in this area, S3 launched a new program partnered with our friends at Prochant called Total Resupply. This model harnesses the power of S3's outreach team with Prochant augmented staffing on the back end to create a full service model for order request to confirmed sales order.
S3 IVR & Live Call Blend
DME's get the cost point savings and efficiency of IVR paired with the revenue and retention benefits of Live Call. This blended model harnesses every tool in the bag. Live Call, IVR, email, app, text, webportal.
S3's service helped fill a gap so we didn't have to bring on additional staff to manage our resupply program. Our expectations have been met. S3 staff was able to get through the calls and our grueling authorization process. Staff is always willing to assist and follow up with resolution to issues we might have encountered. S3 staff does a wonderful job communicating with the patients and internally with staff. - Penny Smith, Providacare