S3 Resupply was created to fill a void in the industry for a great resupply platform. We wanted to make reaching patients easier and more efficient. Our management team has well over 50 years of DME experience and understands the struggles in managing a CPAP demographic. Our goal was to develop a set of tools to optimize outreach, streamline workflow, enhance order rates, strengthen order values, and improve net margins all while focusing on great customer care.
We are driven by technology but understand the importance of a personal relationship with patients. That’s why every patient is assigned a Sleep Coach to handle their account and answer any questions they may have. S3 is a high return tool that maximizes the value of each customer enrolled on service.
Within our organization, we refer to customer service representatives as Sleep Coaches. In an effort to be seen as more than sales reps, our team of Sleep Coaches go through extensive product training and continued education. Their goal is to provide great support and insight for every customer.
We staff a multitude of Sleep Coaches to ensure that every customer receives the support they need. Our goal is to offer a more personalized touch to customer care than what an IVR system can provide.
All information passing through S3 and all the tools used to manage your patient based are fully secure. Employees are up-to-date on HIPAA laws and understand the manner in which to handle patient medical records. We know that your patient's privacy is a main concern and we want to ensure you that their privacy is just as important to us.
S3's commitment is to meet the needs of our clients and patients. We strive to help patients live happy and healthier lives by providing knowledgeable, US based staff to ensure patients receive the best customer service possible.